Frequently Asked Questions
Everything you need to know about your Retrofete experience.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information. Standard shipping usually takes 3-5 business days.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How do I determine my size?
Each product page features a detailed size guide. Since our pieces often feature intricate beadwork and specific silhouettes, we recommend checking the measurements provided for the perfect fit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your location and the weight of your order.
How should I care for my embellished garments?
To preserve the integrity of our signature sequins and beadwork, we recommend professional dry clean only. Always store your items flat to prevent stretching.
Can I modify or cancel my order?
Once an order is placed, we move quickly to process it. Please contact our customer service team within one hour of placement if you need to make changes, and we will do our best to accommodate.